Shipping policy
Shipping Policy
Effective as of June 1st, 2025
At Dermisia, we’re proud to ship our products to customers around the world. Our goal is to deliver your order safely and in a timely manner — with full transparency every step of the way.
🌍 Estimated Shipping Times by Country/Region
| Country/Region | Estimated Delivery Time |
|---|---|
| United States 🇺🇸 | 5–10 business days |
| Canada 🇨🇦 | 7–12 business days |
| United Kingdom 🇬🇧 | 7–14 business days |
| Australia 🇦🇺 | 8–15 business days |
| New Zealand 🇳🇿 | 10–16 business days |
| Germany 🇩🇪 | 7–13 business days |
| France 🇫🇷 | 8–14 business days |
| Italy 🇮🇹 | 8–15 business days |
| Netherlands 🇳🇱 | 7–12 business days |
| Spain 🇪🇸 | 8–15 business days |
| Sweden 🇸🇪 | 9–16 business days |
| Norway 🇳🇴 | 9–16 business days |
| Singapore 🇸🇬 | 7–12 business days |
| Japan 🇯🇵 | 7–12 business days |
| South Korea 🇰🇷 | 7–12 business days |
| United Arab Emirates 🇦🇪 | 9–15 business days |
| South Africa 🇿🇦 | 10–18 business days |
| Brazil 🇧🇷 | 12–20 business days |
| Mexico 🇲🇽 | 10–18 business days |
🕒 Processing Time
Orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details (if available for your country).
🚚 Shipping Carriers
We work with reliable international shipping partners. Final delivery may be handled by your local postal service.
📦 Customs, Tariffs & Import Fees
For international orders, your package may be subject to customs inspections, import duties, VAT, or tariffs based on your country’s regulations. These charges are not included in our prices and are the responsibility of the recipient.
In some cases, tariffs or customs clearance procedures may result in additional delays. Unfortunately, we have no control over these processes, but we’re happy to assist if you need documentation or help tracking your package.
❗ Potential Delays
While most orders arrive on time, please note that delivery can sometimes be delayed due to:
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Customs processing or inspections
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Local postal disruptions
-
High-volume periods (e.g., holidays)
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Tariffs or duties requiring recipient approval or payment
We appreciate your patience and will do everything we can to support you through any delays.
Need Help With Your Shipment?
If your order hasn’t arrived within the expected window, or if you’re experiencing issues related to customs or delivery, reach out to us at Dermisia0@gmail.com. We’ll be glad to assist!
