Refund policy

Return, Refund & Replacement Policy

Effective as of June 1st, 2025

At Dermisia, your satisfaction is our top priority. If your order didn’t meet expectations, arrived damaged, or simply wasn’t what you were hoping for, we’re here to help — no need to ship anything back.

30-Day Risk-Free Guarantee

We offer a 30-day window from the date you receive your order to request a refund or replacement. No returns necessary. Our process is designed to be simple, hassle-free, and customer-first.

How to Request a Refund or Replacement

To initiate a request, please email us at Dermisia0@gmail.com with the following details:

  • Your full name and order number

  • A brief description of the issue

  • Clear photos or a short video of the item (if relevant)

Our team will review your request and respond within 2–5 business days. We strive to make sure every customer is treated fairly and respectfully.

What Happens Next

Once we’ve reviewed your request, we’ll let you know whether a refund or replacement has been approved. If approved:

  • Refunds will be issued to your original payment method within 10 business days

  • Replacements will be shipped out to the original delivery address (unless otherwise requested)

If your bank or credit card provider takes longer to process your refund, we recommend checking with them directly if it hasn’t appeared after 15 business days.

We Don't Require Returns

Unlike traditional return policies, we don’t require you to ship the item back. We trust our customers and believe in making things as easy as possible. We may request photos or documentation to help us better understand the issue, but we won’t ask you to go through the inconvenience of return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, let us know right away. We’ll work to resolve the issue quickly — whether that means a full refund, a replacement, or another solution.

Questions or Concerns?

Our customer service team is always happy to assist. If you have any questions about your order, the refund process, or anything else, just reach out to us at Dermisia0@gmail.com. We're here to help.